Terms of Business (Terms) & Complaints Policy

Terms of Business (Terms)

These Terms and our Letter of Engagement apply to the work that we, Yeadon IP Limited (the Company) do for you. Following receipt of a copy of this document we will assume that you are content to accept the terms set out. Please ask if you need any explanation or if you would prefer this in another format.

Please note that work carried out by us for you or any group company of yours shall also be on the same terms.

Agreement means the Letter of Engagement and these Terms.

Letter of Engagement means the details of the Services and Our estimate or quotation for Our fees for carrying out the Services.

Services mean the services set out in the Letter of Engagement.

We, Us and Our means Yeadon IP Limited, a Limited Liability Company incorporated in England and Wales with company number 07149785 and registered address Nexus, Discovery Way, Leeds, LS2 3AA, United Kingdom. Our VAT number is 825529026.

You, Your and Yours means our client as named on the Letter of Engagement.

  1. Our Regulation, Authorisation and Insurance

The Company and its professional staff are regulated by the Intellectual Property Regulation Board (IPReg).
We are bound by the Rules of Conduct for Patent Attorneys, Trade Mark Attorneys and other Regulated Persons. Our European-qualified Patent Attorneys employed by or acting as consultants to the Company are also bound by the code of conduct of the Institute of Professional Representatives before the European Patent Office.

Our detailed professional rules are in the Rules of conduct for patent attorneys, trade mark attorneys and other regulated persons (Rules of Conduct) available at the IPReg website at the following link:

These rules require Us to avoid conflicts of interest, to keep confidential any information which You provide to Us and We have duties to courts, tribunals and Our regulator. We are not obliged to accept instructions and may not be able to accept instructions from You, for example where there is a potential conflict of interest or Our professional rules require this.

To the extent permitted by law, the director(s) and employees of the Company are not personally liable for the debts of the Company. The director(s) and staff act on behalf of the Company. By accepting these Terms, save to the extent required by law You agree not to make any claims against the director(s) of the Company or its staff.

  1. Instructions

We may accept or decline instructions in compliance with the Rules of Conduct (as amended from time to time). We will set out in the Letter of Engagement or in the e-mail confirming Your instructions, who has overall responsibility for Your matter and who will be running each matter on a day to day basis. We may use Our staff or consultants as appropriate. You agree that provided We comply with the Rules of Conduct, We may use a consultant or other third party to carry some or all of the Services. If You object to this, please let Us know straightaway.

  1. You Are Our Client

You confirm that You are acting as principal and not as agent for anyone else. The Services are provided solely for Your benefit and solely for the purposes that You have told Us. If You or anyone else wants to rely on the Services for any another purpose, We will need to agree this with You in writing in advance and We may decline. Nothing in the Agreement affects the general law or professional standards applicable to the relationship between Us and You as the client.

Unless some other arrangement is agreed in advance, the body or person who gives Us instructions will be regarded as Our client and as such will be responsible for paying Us. If any other body or person is to be responsible for paying Us then we will normally need their written confirmation of the arrangement in advance, and Our client will remain liable to pay Our fees if that other body or person fails to do so.

  1. Exclusion and Limitation of Liability

4.1. The following clauses exclude or limit Our legal liability. Please read them carefully.

4.2. Nothing in these Terms will limit or exclude Our liability for:
(i) death or personal injury resulting from Our negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) any other acts or omissions for which the governing law prohibits the exclusion or limitation of liability.

4.3. Subject to the limitations set out in Clause 4.5, Our liability for a breach of these Terms or negligence or any other claim in connection with these Terms shall include liability for total failure of consideration given by the Company.

4.4. Save as provided in Clauses 4.2 and 4.3, the Company shall not be liable for any loss of profit, loss of business, loss of goodwill, loss of savings, loss of or damage to data, interruption or loss of use of services or equipment, loss of anticipated, savings, indirect loss or consequential loss whatsoever and howsoever caused (even if caused by the Companys negligence and/or breach of contract and even if the Company were advised that such loss would probably result).

4.5. Subject to Clauses 4.2 and 4.3, the Companys total liability for any claims, losses, damages or expenses whatsoever and howsoever caused (even if caused by the Companys negligence and/or breach of contract) shall be limited for each event or series of linked events to GBP2,000,000.

4.6. Save to the extent this has been caused by Our negligent instructions given by Us to third parties, we will not be liable to You for the negligent acts or advice or breach of contract of or by third party advisers or other third parties who may be instructed in relation to Our work for You.

4.7. We shall not be liable to You for any failure or delay or for the consequences of any failure or delay in performance of Your instructions if it is due to any event beyond Our reasonable control including, without limitation, war, acts of God, industrial disputes, protests, fire, storm, explosion, national emergencies, acts of terrorism and failure of third party telecommunications and computer systems.

4.8. To the extent permitted by law, We shall not be liable to You in any circumstances for any loss damage cost or expense arising from any dishonest deliberate or reckless misstatement concealment or other conduct on the part of any other person.
4.9. The above exclusions and limitation of liability shall continue to apply notwithstanding the termination of Our engagement for any reason.

  1. Instructions

We rely on You to give Us timely, accurate and complete instructions and information in good time. We cannot be held responsible for any loss of rights if You do not provide clear and complete instructions early enough for Us to act within official time limits. Sometimes instructions need to be acted on some time before the deadline. Examples include where We have to instruct associates in different countries in different time zones or where there are special formalities before We can file documents. We normally advise You of time limits and of actions or instructions that are required from You but We do not undertake to give reminders.

Unless otherwise agreed, We will assume that any person within Your organisation may instruct Us on Your behalf and that We may rely on any information and instructions howsoever provided by such persons, unless they clearly do not have the appropriate authority.

We will carry out the services detailed in our Letter of Engagement (or as otherwise agreed with you). We shall have no responsibility for any failure to advise or comment on any matter that falls outside the scope and limitations of our engagement or for advice in draft form or to update advice after it has been issued. Any advice given by Us shall be based on You having supplied Us with all relevant information which shall be true, accurate and not misleading to the best of Your knowledge, information and belief (since We will only verify such information if requested to do so by You). Accordingly, to the extent permitted by law, We shall not be responsible for any loss or damage arising from reliance on information or for any inaccuracy or other defect in any document supplied by You or on Your behalf.

Our advice is given to You for your sole benefit and solely for the purpose of the instructions to which it relates. No other party may rely on or use such advice without Our prior written permission which We may give at Our sole discretion.

For such period as We are instructed to carry out work on Your behalf, You give Us express authority to complete and sign in Your name such forms and other documents as are necessary or desirable to carry out Your instructions. In agreeing to these terms and conditions You agree to indemnify Us in respect of all costs, claims, demands and expenses that may result from the exercise of that authority.

Wherever possible, to avoid misunderstanding, language and communication difficulties, or problems arising from clients being based outside the UK and/or in different time zones, all instructions to Us should be in writing. If You give Us oral instructions, You agree to confirm them in writing as soon as possible. We will not be obliged to take instructions where they have not been confirmed in writing. In exceptional circumstances, We may agree to take oral instructions and act on them before receiving written confirmation. However, due to the risks relating to misunderstanding oral instructions, to the extent permitted by law, You accept that We will not be liable for incorrectly following Your oral instructions where We have misunderstood and/or misinterpreted them acting in good faith.

We are happy to accept written instructions by post, or e-mail. However You choose to instruct Us, it is Your responsibility to ensure We have received Your instructions or have been given prior notice of them if they are or are to be communicated outside Our usual business hours (Monday to Friday 9.00 am to 5.00 pm) or on UK bank and public holidays or if the communication uses an uncommon or non-standard computer format. We accept no responsibility for instructions incorrectly or not executed as a result of Your failure to comply with this provision.

Please notify Us promptly of any change of personnel or name or address or of any change in ownership of rights. Official registration of such changes is often desirable. We will address correspondence to the last address notified to Us and this will fulfil any duty that We may have to communicate with You.

Patent and Trade Mark Offices often impose time limits and failure to meet these limits can be fatal to the rights concerned or could result in additional official fees or legal costs. It is ultimately Your responsibility to meet these time limits. We cannot accept any responsibility if You fail to provide Us with instructions that are clear, complete and early enough to allow Us to act within such official time limits or if You fail to provide Us with Your up to date contact details. We will endeavour to inform You of time limits and of actions or instructions that are required on matters where We have been specifically instructed, but We do not undertake to give further reminders, incur costs on Your behalf, or take other action in the absence of instructions to do so. In this situation, Your rights may be lost irrevocably.

If We receive late instructions, We may not be able to implement them in time, in which case Your rights may again be lost irrevocably. In the event of late instructions or late payments to Us, urgency charges may be incurred which We shall have to pass on to You and/or You could lose rights, be unable to enforce them or apply for protection. Whilst prompt instructions and timing can be important in a number of areas and the impact can vary between countries, renewals, appeal deadlines and oppositions are specific examples where rights could be lost or additional costs may be incurred.

  1. Electronic Communications

We will normally communicate with You by email or post. Given that e-mails sent over the Internet may lack security and jeopardise confidentiality, We cannot accept responsibility for any corruption in the information communicated to You or its disclosure to other parties as a result of the interception of such communication. Due to the very nature of the Internet, We cannot accept responsibility for non-receipt or late receipt by You of such communications. Tell Us if you prefer Us to use specific modes of communication.

  1. Instruction of third parties to act on your behalf

During Our work for You We may need to instruct third parties (e.g. foreign lawyers, patent attorneys, consultants) to act on Your behalf. We may instruct such third parties directly on Your behalf, or alternatively You may need to sign a power of attorney or similar appointment to engage such third party. Such third parties are not part of this Company. To the extent permitted by law, We will not be liable for any default or negligence by such third parties. Please note that failure by You to return necessary signed authorisations may result in loss of rights or require local negotiation with relevant authorities to secure extensions of time, which cannot be guaranteed and may incur additional costs. The Company cannot accept any liability in such circumstances.

  1. Searches

Any searches You request may be carried out by ourselves, by Patent Offices or by independent specialist searching firms. Due to the limitations and occasional errors in classifications, indices, computer databases and official records, the publication cycle (for example where third party rights only become public sometime after they have been applied for) and the very nature of the databases and the search methodologies available, no search can be guaranteed to be fully comprehensive, accurate or up to date. We will endeavour to point out any particular limitations when reporting search results and may recommend extending the search. Accordingly, to the extent permitted by law, We are not responsible for the results returned from a search.

  1. Data Protection

Yeadon IP Limited is subject to the UK General Data Protection Regulation (GDPR). By instructing Us You consent to Our use of relevant personal data as appropriate in the course of Our professional services, including any transfers of such data outside the UK and sending You and/or members of Your organisation information about Our services that may be of interest to You. This may include seminars, hospitality events and legal updates. If at any time You or any member of Your organisation does not wish to receive such information from Us, please let Us know.

  1. Files

Our files will eventually be destroyed when we no longer need them. We use an electronic file system. We typically scan documents on receipt and the documents may then be destroyed, although We may retain some types of original document, for example assignments. Please tell Us straight away if You require the return of any papers or other materials supplied to Us. We reserve the right to retain any papers and materials until all payments due to Us have been made.
For more information, please refer to the companys File retention / Destruction Policy available on request.

  1. Complaints

We value and endeavour to maintain Our good relationships with Our clients. However, We accept that from time to time, difficulties and misunderstandings may arise.

If you feel dissatisfied with Our work, please raise Your concern with the Managing Director, Mark Yeadon, Yeadon IP Limited, Nexus, Discovery Way, Leeds LS2 3AA, United Kingdom or by e-mail at: markyeadon@yeadonip.com.

For more details on how You can complain, please refer to the attached Complaints Procedure.

  1. Charges and payment

The charges that We incur for the work within the scope of the Services will be detailed in Our e-mail to You confirming the scope of work. Exceptionally, these could be verbally agreed with You for small ad-hoc or urgent matters. We may not be able to confirm the fees with You in writing in advance in which case We will charge based on Our hourly rates.

We reserve the right to change Our hourly rates from time to time and We will confirm this with You in writing before We take on new instructions from You.

Our charges are based partly on the time taken to do a particular job and partly on standard charges for particular tasks. Generally, the nature of the work is such that the time it will take often cannot be known before the work is begun but We are happy to provide an estimate for a particular job. Any estimate will be given in good faith based on Our knowledge at the time but such an estimate is not binding as the time required and costs may be affected by matters beyond Our control.

In most matters (such as patent, trade mark and registered design applications) after the initial filing, further charges will be incurred in reporting developments to You (such as renewals and official letters). Furthermore, on foreign cases overseas attorneys will make similar charges which We will then have to pass on to You. Should You decide not to proceed with any case, it is in Your interest to promptly give Us clear written instructions that the case is to be abandoned, so that We can where possible prevent further costs being incurred against Your wishes.

Otherwise, Our invoices are to be paid directly to Us within 30 days of the invoice date (save for payments on account which may need to be paid immediately before We commence the relevant work). If you pay bills late, You will owe interest in addition on outstanding amounts from the due date for each bill. Interest will be charged for each day You are late and at the current rate for late payments in England (this is currently (as of 20 July 2021) 8% above the Bank of England base rate of 0.5% – i.e. 8.5%).

If payment is not made in due time, We reserve the right to decline to undertake any further work. Your rights may be lost if this happens. Regardless of any such suspension of work, payment of Your invoices is still required.

Where the Company is the named representative on the record for registered rights, We may charge for notifying You of correspondence We receive on Your behalf. If these fees or any other fees or expenses have not been paid on time, We may remove ourselves as Your representative. For some registries, this means You will receive notifications direct. For some registries You will need to appoint another representative.

Pending patent, design and trade mark applications can give rise to events triggered by the relevant Patent Office. In addition, third parties may contact Us regarding any registered rights. Both of these eventualities shall be reported to You and We will make appropriate charges for such reports. On rare occasions it may be necessary for 3rd parties whom We instruct on Your behalf to take urgent action which is in Your best interests, without first notifying either Us or You. Such action, although unusual, will be within the scope of Our over-riding instructions from You. It is important, therefore, that if You have lost interest in an application or a granted right and do not wish to incur any further expenses in relation to it that You contact Us as soon as possible.

Where You have instructed Us to undertake a piece of work and You wish to cancel the work, it is important that You inform Us promptly and confirm that We have received Your instructions. We will then cease work and inform any external counsel or service providers including overseas attorneys to incur no further charges. Where costs have been incurred or it is too late to prevent a cost from being incurred, for example if payment of a fee such as an official fee has already been instructed, You remain responsible for those costs. If refund of official fees that have already been paid is requested, costs may be incurred in in seeking the refund and the official fees may not be refundable. You will also be responsible for those costs.

  1. Expenses and disbursements

In appointing Us to act for You, You are authorising Us to incur such expenses and disbursements as We consider reasonably necessary. You will be responsible for any expenses We incur on Your behalf. These expenses may include Patent Office fees, Counsels fees, Court fees, the costs of any experts or other agents including any translators or foreign lawyers and associates, and may also include such items as photocopying costs, couriers, reasonable travel costs, meeting expenses, and telephone and fax charges.

Any estimates or quotations given by Us are net of VAT which will be charged as applicable on Our fees and on those expenses and disbursements that are liable for VAT.

You should appreciate that local representatives charges and official fees are outside Our control since they may be changed without notice and (in the case of foreign matters) vary with exchange rate fluctuations. Any adverse fluctuations at all times remain Your responsibility and You agree that We may recover the same from You at any time.

We reserve the right to apply a modest mark up to take into account the exchange risk, as well as an amount to cover the cost to us in handling and paying for such disbursements – as well as for processing the payment which is treated as part of our fees.

  1. Payment in advance

We may require payment in advance before undertaking work, particularly where large items such as fees and expenses are to be incurred or where a client is relatively new to Us. When We make such a request, We will usually not carry out any instructed work until the requested payment has cleared into Our bank account so You should allow sufficient time for such clearance. Where an advance payment has been made, We cannot guarantee that this will cover all costs and We reserve the right to invoice further where the actual costs exceed the advance.

  1. Cost estimates

If requested, We will give estimates of future charges in good faith based on Our knowledge at the time as an aid to assist You in budgeting Your expenditure. Under no circumstances should such estimates be viewed as fixed price quotations as charges may be affected by matters beyond Our control and the amount of work involved often cannot be accurately forecast. Such estimates will not be binding.

If during the course of carrying out the work it becomes apparent to Us that Our charges are likely significantly to exceed Our estimate, We will try to obtain Your permission before exceeding Our estimate.

If You would like to set an upper limit on the charges that may be incurred without prior reference to You then please let Us know.

  1. Refunds and Cancellation

Once We have received Your instructions to undertake work We may commence work immediately particularly if a deadline is imminent.

Unless agreed otherwise in advance, where a matter stops so further work is not required or You no longer wish to instruct Us, We reserve the right to bill You for any charges properly incurred (or committed) up to that point. If We have agreed a fixed fee then unless it was agreed otherwise, We may reduce our fees to reflect fairly, the work carried out up to when You told Us that further work would not be required or the matter has stopped. Where We are instructing external counsel, attorneys and/or associates, then We will endeavour to ask them to stop incurring further charges as soon as We are able, but You will also be responsible for payment of their charges which have been incurred or committed.
If You or We decide to terminate the Agreement, You are liable for Our charges incurred up to the date of termination.

Our professional rules permit (and may require) Us to terminate this agreement on notice to You such as:
• when We consider there is a conflict or a risk of conflict between Your interests and those of another client
• where We are or may be in breach of Our professional conduct rules or the law if We act or continue to act for You
• when any of Our bills for fees or disbursements remain unpaid 30 days after their due date

  1. Cancellation and Refunds For Consumers

If We do not meet You in person and You are dealing with Us other than through Your business, trade or profession, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended) (CCRs) will apply to this Agreement. This gives You the right to cancel the Agreement within 14 days from the day you receive these Terms (although You may still be liable to pay fees as set out below). You agree that We may start work on the services before the end of this 14 day cancellation period and some or all of the services may be completed within the cancellation period.

If You exercise Your right to cancel, You will remain liable to pay for services already performed (or time spent on services which are part-performed) before We receive notice of cancellation. Where time has been spent, but services have not been completed We may not be able to give You something that is of use to You (for example, a document may be only partly drafted).

If You do have a right to cancel under the CCRs then please cancel by letter or email to the Company. Your cancellation will take effect when the Company receives your letter or email. You may use the Model cancellation form in Part B of Schedule 3 of the CCRs available at this link http://www.legislation.gov.uk/uksi/2013/3134/schedule/3/made

  1. Identification, Proceeds of Crime Act 2002 & Terrorism Act 2000

As part of Our procedures, We may ask You to provide certain evidence of identity to the Company. We may perform electronic checks against You personally (if You are an individual), Your organisation and/or appropriate officers to help verify Your identity and/or that of beneficial owners. We may charge You for the external costs of electronic checks as disbursements. If the evidence is not provided or is unsatisfactory then We may not act for You or may have to stop acting. We may also not be able to receive any funds from or pay any funds to You or on Your behalf unless the identification requirements have been met. In general, We will not hold money on Your behalf unless this relates to advance payment against Our fees or so that We can pay costs on Your behalf.

Identity checking will vary in each case. As a general guide, We will ask for the following, but We may need additional and/or different information.

For companies and limited liability partnerships: (i) company search (We will charge the external cost for this); (ii) personal identification of officers of the company or LLP (as above). Where the company is not incorporated in the UK, We may require (i) a document from a lawyer in that jurisdiction verifying incorporation and (ii) appropriate verifiable information for the companys officers.

For individuals, sole traders and unincorporated partnerships: (i) current valid passport, driving licence, recognised identity card or similar showing Your name, date of birth and photograph; and (ii) a recent utility bill or similar to Your residential address.

Other procedures apply to charities and other organisations, beneficial owners and politically exposed persons and people close to them such as family members and certain associates.

By law, We cannot act for or advise a client where it relates to terrorist financing, the acquisition, retention, use or control of the proceeds of any crime or any attempt to conceal, disguise, convert or transfer any criminal property or to remove it from the jurisdiction, or from being involved in arrangements relating to such activities. The proceeds of crime and criminal property are widely defined for these purposes to include any activity (including tax evasion) carried on anywhere which would be illegal if carried on in the UK.

We are professionally and legally obliged to keep your affairs confidential. However, We may be required by law to make a disclosure to the National Crime Agency or other authorities where they know or suspect that a transaction may involve money laundering or terrorist financing. These obligations override Our normal duty of confidentiality to You. If We make a disclosure in relation to Your matter, We may not be able to tell You that a disclosure has been made. We may have to stop working on Your matter for a period of time or altogether and may not be able to tell You why. To the extent the law allows, We will not accept any liability for any loss or damage that You or any third party may suffer or incur resulting from any action taken or not taken, by Us in good faith with a view to complying with this or any related legislation.

  1. Invoices

We reserve the right to submit invoices to You on a regular basis (usually monthly or at appropriate stages in the conduct of the matter). However, please note that ultimate responsibility for making such payment will remain with You. Unless otherwise agreed, Our invoices are payable within 30 days.

Where We receive instructions from or on behalf of more than one person or company to deal with a matter, each such person or company for whom We are acting is separately responsible for payment of the full amount of Our fees, expenses and disbursements regardless of the source of the instructions.

  1. Third Parties

For the purposes of the Contracts (Rights of Third Parties) Act 1999 it is confirmed that Our services are only provided for Our named clients and Our terms of engagement are only enforceable by You or Us and not by any third party.

  1. Governing Law and Jurisdiction

You irrevocably agree that English law shall apply to the construction and interpretation of Our relationship and that the English Courts shall have non-exclusive jurisdiction to resolve any disputes arising in relation to it.

The above terms will apply until varied or replaced with alternative terms agreed with You in writing. Please note that no change to the terms of Our agreement will be valid unless agreed in writing by a Director of the Company or the Company Secretary.

Complaints Policy

Yeadon IP is committed to providing high quality legal services to its clients. However we understand that a situation may arise in which you, our client, are not satisfied with the way we handle a matter. If this does happen, we need you to let us know. This will help us to sort out any issues as soon as they arise and improve our standards.

  1. Informal Process

In the first place please tell Mark Yeadon about the problem.

If personal discussions do not resolve to your satisfaction and, within a period of no more than four weeks after first raising the matter you should move on to our formal process below.

  1. Formal Process

Please put in writing the fact that you have a complaint and send the details to our managing director, Mark Yeadon. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it.

We will then investigate your complaint. This will normally involve our managing director reviewing your complaint and speaking to the member of staff who acted for you. Mark Yeadon will then invite you to a meeting to discuss and hopefully resolve your complaint. We will normally have the meeting within 21 days of sending you the acknowledgement letter.

If you do not wish to meet or it is not possible to meet, you may instead be offered a chance to discuss the matter by telephone.

Within three working days of the meeting, we will write to you to confirm what took place and any solutions that have been agreed at that stage with you.

In any case (including when you do not to attend a meeting or do not want to discuss the complaint on the phone), we will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 28 days of sending you the written acknowledgement of your complaint referred to in paragraph 2 above.

At this stage, if you remain dissatisfied, you should contact us again within 14 days of receiving the communication setting out our findings and request a review of the decision reached.

We will write to you within 21 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

If you are still not satisfied, and you are an individual, a beneficiary of an estate, a charity or trust, a micro-enterprise or other entity, you are able to refer under the Legal Ombudsman’s Scheme Rules, then you can contact them with your complaint.

Their address is:
Legal Ombudsman
PO Box 6806

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from the Company about your complaint but in any event no more than six years of the act or omission about which you are complaining (or if outside of this period, within three years of when you should reasonably have been aware of the for complaint).

The Legal Ombudsman normally asks that you allow us to respond first. If you have a complaint which has not been resolved at the first stage above, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman in certain cases.

For further information, you can visit the Legal Ombudsman’s website at: http://www.legalombudsman.org.uk/.

Alternatively, you can use the below contact information:
e-mail: enquiries@legalombudsman.org.uk
phone: 0300 555 0333 or:

Calling from overseas: +44 121 245 3050
Text Relay (NGT Lite): 18001 0300 555 0333
Minicom text phone: 18002 0300 555 0333.

Please note that you are required to bring the complaint to us before referral to the Legal Ombudsman.

You can also contact our regulator, the Intellectual Property Regulation Board (‘IPReg’) in relation to breaches by us of the Rules of Conduct or any of IPReg’s regulatory arrangements or other professional obligations.

For more information on how to make a complain under IPReg scheme, please visit their website at: https://ipreg.org.uk/if-things-go-wrong/making-complaint.

Their address is:
Intellectual Property Regulation Board (IPReg)
20 Little Britain
You can call them on 020